Warranty & Care

Warranty

Craftsmanship Guarantee

Warranty & Aftercare

Every Sital Jansson piece is made specifically for its wearer and is crafted to the highest standards using precious metals and gemstones.

One-Year Craftsmanship Warranty

Every Sital Jansson piece is covered by a one-year craftsmanship warranty from the date of delivery.

This warranty covers defects arising from the manufacture, workmanship, or construction of the piece under normal, intended wear.

If a manufacturing defect is identified during the warranty period, Sital Jansson will, at its option, repair or replace the affected component at no cost.

Determination of whether a claim falls within this warranty will be made by Sital Jansson, acting reasonably, following inspection of the piece.

This warranty does not cover:

  • Normal wear and tear, including scratches, scuffs, dents, surface abrasion, or the natural development of patina.
  • Damage caused by impact, accidental drops, crushing, knocks, bending, or excessive force.
  • Damage resulting from improper wear, misuse, neglect, or failure to exercise reasonable care.
  • Loss of, or damage to, gemstones resulting from impact, accidental damage, improper wear, or failure to have the piece professionally maintained at reasonable intervals.
  • Damage caused by exposure to chemicals, cosmetics, perfumes, lotions, chlorine, salt water, cleaning products, or excessive heat.
  • Damage caused by modifications, repairs, resizing, engraving, stone setting, or any other work performed by anyone other than Sital Jansson or a repairer authorized by Sital Jansson.
  • Damage resulting from improper storage or transportation.
  • Routine maintenance, including cleaning, polishing, rhodium plating, re-finishing, or tightening of settings resulting from normal wear.
  • Loss, theft, or disappearance of the jewellery or any gemstone.
  • Damage or loss resulting from circumstances beyond Sital Jansson's reasonable control.

International Clients

Clients located outside Canada should contact Sital Jansson before arranging any repair.

Where a warranty repair is required, Sital Jansson will coordinate the repair through a qualified local workshop wherever reasonably practicable or, where appropriate, request that the piece be returned to the Vancouver workshop.

Repairs covered under this warranty will be completed at no cost to the client. Repairs outside the scope of this warranty will be quoted and approved before any work proceeds.

Recommended Maintenance

Fine jewellery is intended to be worn and enjoyed but, like all finely made objects, benefits from periodic maintenance.

Clients are encouraged to have frequently worn jewellery professionally inspected every 6–12 months to identify normal wear before it results in damage.

For clients outside Canada, Sital Jansson is happy to recommend a qualified local workshop for routine inspections, cleaning, and maintenance where possible.

Routine maintenance is the responsibility of the client and is not covered under this warranty unless required to remedy a covered manufacturing defect.

Returns

Every Sital Jansson piece is made specifically for its wearer.

Accordingly, all bespoke commissions and made-to-order pieces are final sale and cannot be returned or exchanged.

Resizing
Available for select designs; assessed case by case.

Service Shipping & Insurance
Paid by the client unless otherwise agreed.

Caring for Your Piece

Worn well, a Sital Jansson piece is made to last. A few simple habits keep it at its best:

  • Remove it during manual work, sport, and at the gym, where impact and pressure can damage a setting.
  • Store it separately from other pieces, so stones and metal don’t scratch one another.
  • Clean it gently at home with warm water, a drop of mild soap, and a soft brush; dry with a soft cloth.
  • Avoid contact with perfume, lotion, and household chemicals, which can dull metal and stones over time.
  • Have it inspected periodically  complimentary for the life of the piece — so settings and stones stay secure.